# MAP CARE Grievance and Contact Policy

Effective Date: 2026-03-11 Last Updated: 2026-03-11

MAP CARE is operated by SAMYA PRABH HEALTHCARE PRIVATE LIMITED.

This policy explains how a person may contact MAP CARE for policy, privacy, support-escalation, grievance, or account-related issues.

1. Contact Channels

MAP CARE currently accepts governance, policy, privacy, grievance, and account-escalation communication through:

  • mapcare.in@gmail.com

2. Types of Issues That May Be Raised

You may contact MAP CARE regarding:

  • privacy and data-handling concerns
  • account access or closure requests
  • consent questions
  • policy clarification requests
  • grievance regarding platform conduct or visibility handling
  • payment-status, cancellation, refund, or billing-visibility concerns
  • emergency-flow complaints related to the MAP CARE platform role

3. Information To Include In A Request

To help MAP CARE review a request, include as much of the following as is appropriate:

  • your name
  • your contact details
  • the account, mobile number, or email involved
  • the relevant date, time, or workflow
  • the surface or feature involved
  • a concise description of the issue
  • any supporting screenshots or references you want MAP CARE to review

4. Verification Before Action

MAP CARE may require identity or authority verification before disclosing information, changing account state, or acting on a grievance or deletion request.

5. Limits Of The Grievance Channel

The grievance channel does not guarantee that MAP CARE can change:

  • provider-side clinical decisions
  • third-party emergency outcomes
  • external payment-rail outcomes
  • legal or regulatory obligations requiring retention or restricted handling

6. Internal Handling Principle

MAP CARE will review communications through the lens of platform role, safety, privacy, auditability, and workflow authority. Some requests may be answered with clarification rather than a state change.

7. Related Policies

This policy should be read together with:

  • the Privacy Policy
  • the Terms of Service
  • the Account Deletion and Account Closure Policy
  • the Cancellation, Refund, and Payment Failure Policy